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Our Newsletter


FAQs

Ink Squidicon-leeve.gifNever "Run Out" Again…

 

 

FREQUENTLY ASKED QUESTIONS:pic-temp2.gif

 

Q:  How to access my  account?
A:  If you have purchased before, click on My Account or you can click Sign In (next to Create an Account) - all are located at the top menu/uppermost part of the page.

Q:  Can I pay by check?
A:  To establish terms with Ink Squid, call the toll free number on the Contact Us page.

Q:  How to contact us?
A:  You can contact us by clicking our Contact Us link at the bottom part of the website page or click here.

Q:  How to check the status of an order?
A:  Log in to your account by clicking My Account or you can click Sign In (next to Create an Account) on the top part of the website. Then click "View Order Status."

Q:  How to change my account password?
A:  Log in to your account by clicking My Account or you can click Sign In (next to Create an Account) on the top part of the website. Then click "Account Details" you should then be able to update your account information.

Q:  How to reset password if forgotten?
A:  Log in to your account by clicking My Account or you can click Sign In (next to Create an Account) on the top part of the website.  Then click the "Forgot Password" button below the box for your sign in credentials.

Q:  How to purchase a gift certificate for someone?
A:  The "Gift Certificates" option is located at the top of each page.  Click on the link and complete the form with the information needed for you and the recipient.

Q:  How to redeem a gift certificate?
A:  You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment.  It will look something like Z50-Y6K-COS-402.  Browse the store and add items to your cart as you normally would.  Click the 'View Cart' link to view the contents of your shopping cart.  Type your gift certificate code in to the "Redeem Gift Certificate" box and click "Go."

Q:  How do I return or get an exchange for a defective item?
A:  To determine if a return/exchange is needed, please follow the Solutions and Troubleshooting Steps.   To proceed with a return/exchange log in to your account and look for "Completed Orders," then click on it to show order history . Click on the relevant order number and all items for that specific order will be shown. You can then click "Return Item" beside each item to submit a return request.  You will be contacted personally to finalize the request.  A PREPAID UPS or Fedex label will be emailed to you (allow 24 - 48 hours) to send back a properly repackaged defective item (which is a RARE occasion).  A credit may take up to 10 days to appear on your statement.  You can always Contact Us with any questions.

Q:  What if I change my mind after my order has been delivered?
A:  Ink Squid's free return policy applies to defective product only (see prior question).  All sales are final after the 7th day (after delivery).   If you change your mind within 7 days after an order has already been delivered, all items must be unopened, not marked/written on or tampered with in any way.  You will pay the return shipping and MUST request a Packing Slip and Return Authorization number from Ink Squid in advance that you will write clearly on the outer shipping box appropriate to get the items back safely and securely.  Provide the name of your shipper and tracking number to Ink Squid.  Once the receiving warehouse verifies the items in your return the credit can be finalized and issued less restocking fees in place at that time (Currently, 15%). Original shipping fees cannot be recouped by Ink Squid, so if your original invoice included a shipping charge it cannot be included in the credit.  In addition, any applicable fees charged by our credit card processor will be deducted from the credit. The process may take up to 30 days depending on the mode of transportation you choose to get it back to the warehouse.  Do Contact Us with any questions.

Q:  Can I exchange items in my order?
A:  Yes, as long as the items are of equal or greater value and within the 7 day period.  Shipping charges may apply.  Do Contact Us with any questions.

Q:  How do I get a prepaid shipping label to return empties?
A:  Returning empties is an important step in that the viable ones are available for remanufacturing to give you a choice.  If they are found to be not viable after thorough inspection & testing, they will not end up in a landfill.  Instead, they'll be re-purposed.

You can request a label be emailed by clicking here.

Use a sturdy shipping box of your own to accumulate used toners, drums, inkjets, cellphones until you have the minimum (at least 20 items or 20 lbs. - FYI:  6 empty toner cartridges weigh approximately 20 lbs.).

Please use the bubble wrap and/or box the items were originally sent in (or wrap them in newspaper) to keep them from getting damaged in transit.

When you’re ready to send them in:

If UPS/FedEx/USPS, either hand the shipping box to your UPS/FedEx/USPS person the next time they’re delivering your packages/mail at home or in your office building and point out the label.  Or, you can take it to a UPS Store or Postal Annex or UPS – affiliated shipping store. (If USPS, taking it to your post office still works, too!)  Or, you can schedule a pick up at ups.com, fedex.com or usps.com.

 

Q:  How do I package my empties to send back?
A:  Click here for instructions on packing your used inkjet and toner cartridges.  (Clickable document is also at upper left hand corner.)

Q:  What are the shipping rates?
A:  $ amounts below are pre sales tax (where applicable) AND for orders being shipped within the continental U. S.*

Orders of $75.00 or more:  Shipping is FREE

Orders of $25.00 up to $74.99:  Shipping Charge is $3.50

Orders of $1.00 up to $24.99:  Shipping Charge is $7.00

*(For orders to Alaska and Hawaii, shipping costs are customized; however, 2 day air freight is the normal mode and shipping timeframe). 

Q:  What is the shipping timeframe?
A:  Orders placed Monday - Friday are processed during normal business hours, depending on warehouse location.  Orders placed on Saturday or Sunday are treated as if placed on Monday.  Expect delivery in 1 - 3 business days (holidays observed by UPS, FedEx, OnTrac, etc. may increase this time frame).

 

Good to Know:  Some Inkjet/Mail/Thermal Category Orders May Ship Separately From Laser/Copier Orders